Returns Policy

Returns

* Goods supplied from our on-line catalogue may be returned for a full refund less postage, on items that are unsoiled and in the same condition as despatched, if returned within 14 days of receipt of sale.

* Goods being returned to Holmestead Saddlery are the responsibility of the sender. We recommend that you obtain a certificate of despatch.

* Good being returned under complaint will not be accepted unless clean and dry. Health and safety Act 1972.

Exchanges

* Faulty Goods returned for exchange will not be subject to return postal charges (this applies to mainland UK only).

Damaged Goods

* Goods damaged in transit or due to faulty manufacture should be returned for our inspection. Replacement goods cannot be sent until we have received the returned goods, in the event of a manufacturing fault being accepted we will reimburse all your normal carriage costs in so doing. If you require help on any aspect of our returns policy please contact us on+353 [1] 458 8655 (ROI) or +44 [0] 28 4485 1427 ( UK ) .